Refund Policy

Effective Date: 26 January 2026

This Refund Policy explains the terms and conditions under which Decen (“we”, “us”, or “our”) issues refunds for services purchased via our website https://decen.pro.
By using our services, you agree to this Refund Policy as part of our Terms and Conditions.

1. General Principles

Decen provides digital products and online services, which are typically intangible and non-returnable. We prioritize fairness and transparency and therefore offer refunds in specific cases outlined below.

2. Eligibility for Refunds

You may qualify for a refund if:
– You were charged incorrectly due to a technical or billing error.
– You encountered a critical technical issue that prevented access to the purchased service and it could not be resolved within a reasonable time (usually 3–5 business days).
– You were charged after canceling a recurring subscription (see section 3).
– You made a duplicate payment by mistake.
– You request a refund within 7 days of purchase and have not yet used the main features of the product or service.

Refunds are not provided for:
– Change of mind after purchase.
– Lack of usage or user error (e.g., failing to log in or forgetting to cancel).
– Partial subscription periods (e.g., canceling mid-month).
– Services that have already been substantially used or downloaded.

3. How to Request a Refund

To request a refund, contact our support team at support@decen.pro with the following details:
– Full name and email linked to the account
– Purchase date
– Order ID or transaction ID
– Reason for the refund request

We strive to process all eligible refund requests within 5–10 business days.

4. Payment Method and Processing

– Refunds are issued to the original payment method.
– We are not responsible for delays caused by your bank, card issuer, or payment provider.
– Certain processing fees (e.g., credit card or international transfer fees) may be non-refundable depending on your provider.

5. EU Right of Withdrawal (Digital Content)

Under EU law, you have the right to cancel a digital service purchase within 14 days unless you agree to immediate access or use of the service. By purchasing from Decen, you accept that access is granted immediately and waive your right of withdrawal under Article 16(m) of the EU Consumer Rights Directive.

6. Fraud or Abuse

We may deny a refund if we suspect abuse of our policy, fraud, or violation of our Terms and Conditions.

7. Contact Us

For questions or assistance regarding a refund:
– Email: support@decen.pro
– Business Address: 6 Boundary Row, London SE1 8HP, United Kingdom
– Website: https://decen.pro

Decen is operated by Decen LTD,
Registration number: 16982730
Registered Address: 6 Boundary Row, London SE1 8HP, United Kingdom.