Decen (“we”, “us”, or “our”), accessible at https://decen.pro, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

1. Who We Are
Decen is operated by a company registered in the United Kingdom. If you have any questions regarding this Policy or the processing of your data, please contact us:
Email: support@decen.pro
Address: 6 Boundary Row, London SE1 8HP, United Kingdom

2. Data We Collect
We may collect and process the following categories of personal data:
Identity data: name, username, company name
Contact data: email address, phone number
Billing data: payment card information, billing address
Technical data: IP address, browser type, device information, cookies
Usage data: information about how you use our website and services
Marketing data: preferences for receiving promotional communications
Important: We do not knowingly collect data from persons under the age of 18. If you are under 18, you must not provide personal data to us. If we become aware that we have collected data from someone under 18, we will take steps to delete that information immediately.

3. How We Collect Your Data
We collect your personal data through:
Forms submitted on our website
Account creation
Payments or purchases of services
Automated technologies such as cookies and analytics tools
Direct contact via email, chat, or support requests

4. Purposes of Data Processing
We use your personal data to:
Provide, operate, and manage our services
Process payments and issue invoices
Respond to inquiries and provide customer support
Improve website performance, usability, and security
Send important updates, offers, or notifications (with consent)
Comply with legal obligations, such as tax and financial regulations

5. Legal Bases for Processing
Under GDPR, we process personal data based on the following legal grounds:
Contractual necessity: when processing is required to provide the requested service
Legal obligation: to comply with applicable laws (e.g., tax, accounting, anti-fraud)
Consent: for marketing or optional data collection (which can be revoked at any time)
Legitimate interests: to improve services, ensure security, prevent fraud, and maintain operational efficiency

6. Data Sharing
We do not sell your personal data. Personal data may be shared with:
Payment providers (e.g., Stripe, PayPal) for transaction processing
Hosting and analytics providers (e.g., cloud infrastructure, security services)
Professional advisors (e.g., lawyers, auditors) for compliance or legal purposes
Authorities where required by law or regulation
All third parties are contractually obligated to comply with applicable data protection regulations.

7. International Data Transfers
Some of our service providers may be located outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your personal data.

8. Data Retention
We retain personal data only as long as necessary for its intended purpose:
Account data: while your account is active
Payment data: 6 to 10 years for tax compliance and financial record-keeping
Marketing data: until consent is withdrawn
Contact forms or support requests: typically 12 to 24 months

9. Your Rights Under GDPR
You have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your personal data (“right to be forgotten”)
Object to processing or withdraw consent
Request data portability
Lodge a complaint with your local data protection authority
To exercise your rights, contact us at support@decen.pro.

10. Cookies and Tracking
We use cookies and similar technologies to:
Identify returning visitors
Analyze traffic and website usage
Personalize content and advertising (with consent)
You can manage cookie preferences via your browser settings or our cookie banner. More details are available in our Cookie Policy.

11. Data Security
We implement reasonable technical and organizational measures to protect your personal data, including:
HTTPS encryption for data transmission
Secure cloud infrastructure with access control
User authentication and role-based access
Regular security audits and monitoring
However, no system is completely secure, and we cannot guarantee 100% security.

12. Updates to This Policy
This Policy may be updated periodically. Significant changes will be communicated via our website or by email. We encourage you to review this Policy regularly.
Last updated: February 26, 2026

Contact
If you have questions regarding this Policy or your personal data, contact:
Email: support@decen.pro
Decen LTD
Registration number: 16982730
Registered address: 6 Boundary Row, London SE1 8HP, United Kingdom